Privacy Policy

Last updated: 8 July 2025

At Converza (https://converza.com.au), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Name
• Email address
• Phone number (optional)
• Business website URL
• Any information you provide via our contact forms

We do not collect sensitive personal information or payment details through our website.

2. How We Use Your Information

We use the information you provide to:

• Deliver website audit reports and services
• Respond to inquiries or requests
• Improve our website and services
• Send relevant follow-up messages (e.g., recommendations, scheduling)

You will not receive marketing emails unless you opt in.

3. How We Store and Protect Your Data

We store your information securely and take reasonable steps to protect it from misuse, loss, or unauthorised access. We may store your data using trusted third-party services (e.g., CRM or email platforms).

4. Sharing Your Information

We will never sell your information. We may share it with trusted service providers strictly for the purpose of delivering our services (e.g., email delivery, analytics).

5. Cookies and Analytics

Our website may use cookies or third-party tools (like Google Analytics) to help us understand how visitors use the site. This helps us improve the experience but does not personally identify you.

6. Your Rights

You may:

• Request access to any personal information we hold about you
• Ask us to correct or delete your information
• Withdraw consent at any time by contacting us

To make a request, please email us at alex@converza.com.au.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date at the top.